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On this page you will find:

Practice Charter

All of our patients are asked to adhere to the Practice Charter.

We will:

  • Treat you with respect and understanding
  • Enable you to see a doctor on the same day if it is medically urgent
  • Treat your problems and medical records with total confidentiality
  • Prescribe all appropriate drugs and medicines
  • Give you the choice about taking part in the teaching of medical students
  • Refer you for a second opinion if you and your doctor agree this is appropriate
  • Process your repeat prescription within two working days
  • Give you the opportunity to make positive contributions to the practice via suggestions boxes, our practice website and through the Patient Participation Group

In return we expect you to:

  • Treat us with courtesy and understanding
  • Request home visits only when you are too ill to come to the surgery
  • Cancel your appointments if you are unable to keep them
  • Understand that even the best planned systems are disrupted occasionally by emergencies
  • Attend your health checks when requested by the clinical team

Zero Tolerance

In the event of violent/abusive behavior to a member of the practice team or any other person present on the practice premises or in the place where treatment is provided, a patient is subject to immediate removal from the practice list and will be subject to Health Service action.