All of our patients are asked to adhere to the Practice Charter.

We will:

• Treat you with respect and understanding
• Enable you to see a doctor on the same day if it is medically urgent
• Treat your problems and medical records with total confidentiality
• Prescribe all appropriate drugs and medicines
• Give you the choice about taking part in the teaching of medical students
• Refer you for a second opinion if you and your doctor agree this is appropriate
• Process your repeat prescription within two working days
• Give you the opportunity to make positive contributions to the practice via suggestions boxes, our practice website and through the Patient Participation Group

In return we expect you to:

• Treat us with courtesy and understanding
• Request home visits only when you are too ill to come to the surgery
• Cancel your appointments if you are unable to keep them
• Understand that even the best planned systems are disrupted occasionally by emergencies
• Attend your health checks when requested by the clinical team

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS). More details can be found through the links below.

https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

Please note the practice will provide services as per 'You and Your General Practice' except when unable to do so due to:

• lack of capacity
• closure due to staff training (half day each month)
• unforeseen events
• failure of NHS supplied software
• unable to assure a safe service

In the event of violent/abusive behavior to a member of the practice team or any other person present on the practice premises or in the place where treatment is provided, a patient is subject to immediate removal from the practice list and will be subject to Health Service action.