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You Said, We Did / We Replied

You Said

We Did / Our Reply

Prescription mix up, wrong pharmacy collected prescription. Receptionist kindly helped – original script voided and and re-issued to correct pharmacy

Thank you for your feedback, we are glad that the receptionist was able to help.

A little put out after being ten minutes late for my appointment, was asked to sit & wait to see if the Dr would still see me. Seems cruel of a "first offence

We are very sorry that we could not accommodate your appointment on this occasion. It is often a question of maintaining the balance of not running late for the other Patients whilst being as accommodating as possible.

Fill the waiting room with bright and cheerful colors

Thank you for your suggestion, we will bear this in mind when we next decorate. At the moment the scheme is neutral to try and keep the atmosphere as relaxing as possible for people while they wait.

I find it difficult to see my preferred Doctor, they know my history. When I ring on the day all the appointments with that specific Doctor have all gone

Thank you for your feedback, we are sorry that it isn't always possible to see your preferred doctor, this is usually as a result of a large demand to see that particular doctor. All of our doctors have access to your notes and are able to help when your preferred doctor is not available.

Absolutely lovely surgery!

Thank you for your positive feedback.

I have had Four Star treatment for the last year

Thank you for taking the time to feedback to us.

My husband and I have had exceptionally good experience throughout the years, he cannot thank the Doctors, Nurses and Receptionists enough for their care and concern

Thank you for your feedback, we are glad that we have been able to help.

I am rather dismayed at there being no water fountain available

We have made water available behind reception at all three surgeries, please ask the receptionist if you would like water and they will be happy to help.

My daughter has Learning Difficulties and the nurse was excellent with her. Explained things clearly and took time to re-assure her. Fantastic practice – Thank You

Thank you for your feedback.

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