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Call 01509 324 115 and choose:

  • Option 1 - Rosebery
  • Option 2 - Outwoods
  • Option 3 - Forest Edge

Practice Information on Coronavirus

Our Appointments System during Coronavirus

The practice will be operating a telephone based system for GP appointments during the coronavirus outbreak. All patients will be added to a list to receive a telephone call from the GP who will then be able to arrange a face to face appointment if it is needed.

Latest Guidance

Important information about the coronavirus (COVID-19)

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of the coronavirus infection can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

• you think you might have coronavirus;

• in the last 14 days you've been to a country or area with a high risk of coronavirus;

• you've been in close contact with someone with coronavirus.

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

Shielding/ High Risk Letters

Receipt of Shielding Letters

All eligible patients will have received shielding letters from the NHS or Practice by 17th April 2020.

Please note that if you have received a letter from the NHS which identifies you as someone at risk and you do not have family or a support network to help you get food and medicine please go to www.gov.uk/coronavirus-extremely-vulnerable or call 0800 0288327.

If you have not received a shielding letter but think that you should have

Please complete the form below to let us know that you think you should have received a shielding letter.

On receipt of your form the Practice will review this against National Guidance to see if you should receive one. Please note that the Practice has to follow National Guidance around this.

Please don't worry if you are not eligible for a letter as there is still support available for you.

John Storer Charnwood is working with Charnwood Borough Council and other organisations to support people in our communities who may be struggling due to the coronavirus pandemic.

If you are a resident of Charnwood, sharing a concern about a Charnwood resident, or want to help please visit their website at https://johnstorercharnwood.org.uk/

Shielding Letter Form

Please complete this form if you think you should have received a shielding letter.

* Required Field

Registering a Death during COVID-19

Access to NHS Dentistry during the Crisis

Help with COVID-19 Research

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above

Advice for Parents when your child is unwell or injured during COVID-19

Outwoods Medical Centre - Closure Information

From Thursday 19th March 2020 and until further notice Outwoods Medical Centre will be closed to all patients.

We expect that increasing numbers of our team will need to self-isolate over the coming weeks and this decision will enable us to continue offering services to those who need us.

If you would normally attend Outwoods Medical Centre please contact us by phone on 01509 324115 so that we can help.

For a limited period prescription requests for Outwoods Patients will be taken over the phone and signed prescriptions and letters will be available to collect from Rosebery Medical Centre or can be sent to your pharmacy electronically.

We hope you will appreciate that we have taken these steps to continue offering services to our patients for as long as possible.

We apologise for any inconvenience that this may cause you.

Forest Edge Medical Centre - Isolation Centre Information

From Monday 16th March 2020 and until further notice Forest Edge Medical Centre will be closed to patients for general access.

The medical centre will act as an an isolation centre where we are able to to see pre-booked appointments for patients exhibiting symptoms of coronavirus when thet need to be seen by a GP.

Access to the surgery will be by intercom only.

If you would normally attend Forest Edge Medical Centre please contact us by phone on 01509 324115 so that we can help.

For a limited period prescription requests for Forest Edge Patients will be taken over the phone and signed prescriptions and letters will be available to collect from Rosebery Medical Centre or can be sent to your pharmacy electronically.

We hope you will appreciate that we have taken these steps to keep everyone safe and to reduce the risk of the virus being passed between patients.

We apologise for any inconvenience that this may cause you.

Medication Queries around Coronavirus

The practice is following currently following Department of Health guidelines on the issue of medication.

Please do not ask for additional months of medication or try to order your medications early as we are unable to do this.

If you are self-isolating then you can request your medication online or over the phone. We would also suggest contacting the local pharmacies to arrange for your medication to be delivered.

We would not advise patients to stop or change any of their regular prescribed medication, including medication for blood pressure in order to try to reduce their risk of catching Coronavirus.

If you take a medication which lowers your immune system AND you have any symptoms of infection you should follow the advice given to you by your hospital specialist when you started on the medication. If they are not sure of this advice then please contact us to arrange to see a GP.

COPD and Asthma Rescue Packs

If you have never had a rescue pack before for your COPD or Asthma you do not need one to help you with coronavirus. If you have symptoms of coronavirus or are unwell please call us on 01509 324115.

Advice for School

Please do not ask us for advice around attending school but visit the gov.uk website for information and advice. You can also check the latest information above if you are trying to work out if you need to self-isolate.

Advice for Work/ Fit Notes/ Isolation Notes

You can now get an isolation note directly from the NHS. There is no need to contact the surgery about this.

When answering the question:

Have you been told to stay at home?

For example, by official advice, NHS 111 or a healthcare professional.

Please remember that using the 111 coronavirus service at https://111.nhs.uk/covid-19/ and being told you should self-isolate counts as receiving official advice so you can answer yes. You do not need to receive this advice directly from us.

Please click on the link below to get your note.


Letters for Travel

We have decided as a practice that in the current circumstances we can't discuss individual requests for travel advice or letters.

Patients should check current travel advice on the gov.uk website and adhere to that.

If you will be making a travel insurance cancellation claim for health reasons then formal paperwork will be sent out out by your travel insurance company for the practice to complete if needed.

Coping with Stress during the Outbreak

Helping Children cope with Stress during the Outbreak

Physical Activity for Older People

10 minute podcast each day for movement for older people.


Supplementary Privacy Notice issued in response to COVID-19

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