How do I Book an Appointment?
To book an appointment at one of our surgeries please telephone the surgery from 8:00am (Monday to Friday) on 01509 324115 to arrange this with the reception team.
They will ask you if you would like to book an appointment for that day or for a later date (if possible). If you need to be seen that day and would prefer to talk to the doctor on the phone as opposed to coming in to the surgery please let the reception team know and they can arrange this for you.
Appointments with the practice nurses, healthcare assistants and phlebotomists can be booked in advance by calling 01509 324115 at any time, most of the time you will have received an invite from the Practice asking you to do so.
Appointments can also be booked online, please click here for more information.
Can I choose which GP I see?
A patient may express a preference for a particular GP during any contact with the surgery. However, the practice cannot always guarantee the availability of particular practitioners at a given time.
How do I get the best from my appointment?
When making appointments please:
- Ask for a double appointment (20mins) if you have a problem that you know is likely to take some time.
- Try not to store up multiple medical problems for one visit.
- Cancel any appointments that you cannot attend.
- Make a separate appointment for each person wishing to be seen.
What happens if my usual doctor isn't able to see me for a few weeks?
All of our GPs have access to your medical records so if you would prefer to see a different GP who is available sooner this can be arranged. The choice is completely up to you. A number of our patients have found that seeing a different GP from time to time can improve their understanding of their condition.
How far in advance can I book an appointment?
We aim to have appointments at all three surgeries on the system up to two months in advance and they are available to book online or by telephoning the surgery.
What if I miss a telephone call from the doctor?
The doctor will try and contact you on the telephone number you have given us twice with at least 20 minutes between each call. If you miss both calls you will need to contact us to re-arrange your appointment.
Do all of the appointments get booked up?
We rely on our patients to make appointments only when they need to. Booking appointments on the off chance that they may be needed means that there are fewer slots available for other patients to book. It is also important that you let us know if you can't attend for any reason, so that the slot can be offered to someone else.
Does it matter what time I telephone the surgery?
Our telephones are busiest between 8:00am and 10:00am. Wherever possible we would ask you to try to leave the lines free between these times for patients who have an urgent need for an appointment that day and call later in the day for future appointments, test results, medication and other queries. This way whenever you have an urgent need it will be easier for you to get through.
How do you know that you have enough appointments?
We continually monitor the number of doctor and nurse appointments that the practice offers and benchmark ourselves against national averages to ensure that we have enough capacity in the system. On a daily, weekly and monthly basis we vary the ratio of appointments that are available to book in advance versus those reserved for on the day. An example may be the day after a bank holiday where we would typically reserve all our appointments for on the day as demand is always very high.
How do I arrange a Chaperone?
A chaperone is a friend, relative or member of staff who will accompany a patient, at their invitation, during an intimate examination.
If you feel that you need a chaperone we would be grateful if the request is made at the time of booking your appointment. If a chaperone is needed during a consultation without prior arrangement we will do our best to accommodate you but it may sometimes be necessary to ask patients to make another appointment.
I have a specific communication need, how can you help?
The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.
This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients / service users who have such information and / or communication needs, where appropriate.
Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and / or visual loss, people who are deaf blind and people with a learning disability. However, this list is not exhaustive.
If you feel that this applies to you or someone in your care please let the reception teams at our surgeries know.
The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951 and there are a number of other services for which fees are charged. Sometimes the charge is made because the service is not covered by the NHS, for example, providing copies of health records or producing medical reports for insurance companies. Please see our current list of charges below, Thank You.
Please note that it is Practice Policy not to complete fitness to participate in sports forms.