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How do I Book an Appointment?

To book an appointment at one of our surgeries please telephone the surgery from 8:00am (Monday to Friday) on 01509 324115 to arrange this with our patient services team.

If you would like to see a GP our team will ask you for some information about your problem and arrange for a GP to telephone you back later in the day. Following the telephone call the GP may arrange a time for you to come to the surgery to be seen face to face if needed.

Appointments with the practice nurses, healthcare assistants and phlebotomists can be booked in advance by calling 01509 324115 at any time, most of the time you will have received an invite from the Practice asking you to do so.

Can I choose which GP I talk to?

A patient may express a preference for a particular GP during any contact with the surgery. However, the practice cannot always guarantee the availability of particular practitioners at a given time.

How do I get the best from my appointment?

When making appointments please:

  • Ask for a double appointment if you have a problem that you know is likely to take some time.
  • Try not to store up multiple medical problems for one call.
  • Cancel any appointments that you do not need.
  • Make a separate appointment for each person you need to talk about.

What happens if my usual doctor isn't in?

All of our GPs have access to your medical records and are able to deal with any problem that you might have.

What if I miss the telephone call from the doctor?

The doctor will try and contact you on the telephone number you have given us twice with at least 20 minutes between each call. If you miss both calls you will need to contact us to re-arrange your appointment.

Do all of the appointments get booked up?

We rely on our patients to make appointments only when they need to. Booking appointments on the off chance that they may be needed means that there are fewer slots available for other patients to book. It is also important that you let us know if you can't attend for any reason, so that the slot can be offered to someone else.

Does it matter what time I telephone the surgery?

Our telephones are busiest between 8:00am and 10:00am. Wherever possible we would ask you to try to leave the lines free between these times for patients who need to book an appointment for that day and call later in the day for test results and other queries. This way whenever you need to book an appointment for that day it will be easier for you to get through.

How do you know that you have enough appointments?

We continually monitor the number of doctor and nurse appointments that the practice offers and benchmark ourselves against national averages to ensure that we have enough capacity in the system.

How do I arrange a Chaperone?

A chaperone is a friend, relative or member of staff who will accompany a patient, at their invitation, during an intimate examination.

If you feel that you need a chaperone we would be grateful if the request is made at the time of arranging your face to face appointment. If a chaperone is needed during a consultation without prior arrangement we will do our best to accommodate you but it may sometimes be necessary to ask patients to make another appointment.

I have a specific communication need, how can you help?

The Accessible Information Standard aims to ensure that patients (or their carers) who have a disability or sensory loss receive information they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.

This applies to patients and their carers who have information and / or communication needs relating to a disability, impairment or sensory loss. It also applies to parents and carers of patients / service users who have such information and / or communication needs, where appropriate.

Individuals most likely to be affected by the Standard include people who are blind or deaf, who have some hearing and / or visual loss, people who are deaf blind and people with a learning disability. However, this list is not exhaustive.

If you feel that this applies to you or someone in your care please let the patient services teams at our surgeries know.

Chargeable Services

The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951 and there are a number of other services for which fees are charged. Sometimes the charge is made because the service is not covered by the NHS, for example, providing copies of health records or producing medical reports for insurance companies. Please see our current list of charges below, Thank You.

Please note that it is Practice Policy not to complete fitness to participate in sports forms.

Registering as a Temporary Resident or for Immediately Medically Necessary Treatment