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On this page you will find:

Online Services

The Practice uses a number of online systems to help you manage your healthcare online.

1) Electronic Consultations

You can contact us about non-urgent medical issues and admin requests by clicking on the contact us online button to use our e-consultation service.

2) SystmOnline Account

All of our patients can log in to use our online services to request repeat prescriptions and view their medical information via our clinical system supplier (SystmOnline) by clicking here.

To access SystmOnline and you will need a username and password that is available from the practice reception to login (please bring ID documentation when requesting, i.e. passport or driving licence).

Access to Medical Records

Once you are logged into SystmOnline you can request that we give you access to your medical records. At this practice we are able to enable you to see;

  • Information held on your Summary Care Record (medications, allergies and adverse reactions) (Summary Care Record Access)
  • All of the computer codes that have been added to your record since medical records moved onto the computer (Detailed Coded Record Access)
  • Your full medical record from the date that you asked us for access (Full Record Access)

On receipt of your request your records and ID documentation will be reviewed by a member of our team and access granted. On the rare occasions that we are not able to grant access to you for some reason we will always write to let you know this.

Please call in to reception to ask for an application form if you wish to apply to have proxy access to SystmOnline for another patient.

3) The NHS App

You can download and configure the NHS App to give you access to a number of online functions. You can use your SystmOnline login or authenticate yourself using face ID. For more information on how to use the NHS App please click here.