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Call 01509 324 115 and choose:

  • Option 1 - Rosebery
  • Option 2 - Outwoods
  • Option 3 - Forest Edge

M7 - 24 hour NHS Phone Support for all Urgent Mental Health Needs

0116 295 3060

Leicestershire Partnership NHS Trust has launched a dedicated phone line* so that people of all ages in Leicester, Leicestershire and Rutland can access urgent NHS mental health support directly.

The new mental health Central Access Point (CAP) phone service, links you with call handlers and clinicians who can assess your needs and advise, support, signpost or refer you directly to the appropriate service.

This service offers an alternative to NHS 111, the emergency department and other urgent and non-urgent services for people with urgent mental health needs.

Who is the CAP service for?

The 0116 295 3060 service is for people of all ages across Leicester, Leicestershire and Rutland – including existing and previous service users and people who have never used mental health services before. It also support carers, stakeholders and health and social care professionals looking for information and advice.

Calls are answered by call handlers and triaged by a nurse who will assess the urgency of your need. If you require an assessment, you will be referred to the appropriate service, such as a community mental health team or LPT's crisis and home treatment team. The team is also supported by a consultant psychiatrist.

The CAP phone service* is not an emergency service. Where people have immediate, serious and life-threatening emergency mental and/or physical health needs, for example if an individual has taken an overdose or is in imminent danger of physical harm, they should attend A&E or call 999 for the appropriate emergency service.

*Local call rate. Please refer to phone provider for details of charges

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