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Practice Charter

All of our patients are asked to adhere to the Practice Charter.


We will:

  • Treat you with respect and understanding
  • Enable you to see a doctor on the same day if it is medically urgent
  • Treat your problems and medical records with total confidentiality
  • Prescribe all appropriate drugs and medicines
  • Give you the choice about taking part in the teaching of medical students
  • Refer you for a second opinion if you and your doctor agree this is appropriate
  • Process your repeat prescription within two working days
  • Give you the opportunity to make positive contributions to the practice via suggestions boxes, our practice website and through the Patient Participation Group

In return we expect you to:


  • Treat us with courtesy and understanding
  • Request home visits only when you are too ill to come to the surgery
  • Cancel your appointments if you are unable to keep them
  • Understand that even the best planned systems are disrupted occasionally by emergencies
  • Attend your health checks when requested by the clinical team

Rosebery Pharmacy is open 6.30am-11.30pm. Visit or phone us today for FREE advice, FREE repeat prescriptions and FREE delivery! Phone us on 01509 260330.

Please note that whilst Rosebery Pharmacy advertise on this website, the practice does not endorse any pharmacy, patients are free to use the pharmacy of their choice. Thank you.



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