We would like to thank all Patients who have left feedback in our comments books and boxes, on NHS Choices, through our Website and through the Friends Family Test. Below we have replied to your feedback.
Please click here to leave feedback.
“Prescription mix up, wrong pharmacy collected prescription. Receptionist kindly helped – original script voided and and re-issued to correct pharmacy".
Many thanks for your feedback. I am glad the receptionist was able to help.
"A little put out after being ten minutes late for my appointment, was asked to sit & wait to see if the Dr would still see me. Seems cruel of a "first offence"
Thank you for your feedback, unfortunately when clinics are extremely busy and the appointment time has been missed, all patients currently waiting need to seen. We try to get all patients seen but there may be a longer wait or a need to rebook depending on the capacity.
“Fill the waiting room with bright and cheerful colours”
A lovely suggestion and thank you, however we aim to keep the surgery a neutral, calming hue. There is a rolling presentation on the screens, magazines and leaflets to read, and colouring pictures for younger patients.
“I find it difficult to see my preferred Doctor, they know my history. When I ring on the day all the appointments with that specific Doctor have all gone”
Thank you for your comments, but we cannot guarantee appointments with the doctor of your choice. This is a group partnership, with full and part time clinicians who cover all three surgeries. A second/different perspective is recognised as a positive thing, and all of the GP’s here have access to your personal needs.
“Absolutely lovely surgery!”
Thank you, I’m so happy you’re pleased with our service.
“I have had Four Star treatment for the last year”
Thank you for commenting, we will continue to provide this.
“My husband and I have had exceptionally good experience throughout the years, he cannot thank the Doctors, Nurses and Receptionists enough for their care and concern”
Thank you for your feedback, it is great to hear the team works so well.
“I am rather dismayed at there being no water fountain available”
Thank you for your feedback, it is difficult to provide drinks in the surgery due to Health & Safety regulations but if a patient is in need of water, please ask at reception.
“My daughter has Learning Difficulties and the nurse was excellent with her. Explained things clearly and took time to re-assure her. Fantastic practice – Thank You”
Many thanks for your comments, it is wonderful to know we have re-assured your daughter and made her appointment a little easier.
“Where is Cycle Rack?”
The Cycle Rack is located towards the George Street Entrance at RMC, in the car park at OMC and next to the entrance at FEMC.
“Thank You for helping a very worried man after suffering a panic attack. Thanks to the team for the help I received, what an excellent service”
Thank you for your feedback, it is nice to be able to help.
“There was nobody waiting in front of me but the receptionist ignored me, dealing with paperwork instead of acknowledging me”
Thank you for your comments, I am sorry you were not treated respectfully. From time to time receptionist at the branches have to urgently process the Dr’s paperwork as the Administration Team and Secretary’s are based at RMC. We do expect all staff to be polite and courteous at all times and I apologise again that this was not the case for you today.
“Car Parking chaos again, Needs Sorting”
Thank you for the comments, the car park can get extremely busy and we do ask patients to consider parking on the streets where possible (1 hour restrictions apply). Staff are implementing a new system to improve spaces.
"The phone system is much more difficult to navigate now it’s changed. Difficult to remember which number you need"
Thank You for your comments, the new phone system is intended to simplify the options, and to avoid unnecessary queues.
Rosebery Pharmacy is open 6.30am-11.30pm. Visit or phone us today for FREE advice, FREE repeat prescriptions and FREE delivery! Phone us on 01509 260330.
Please note that whilst Rosebery Pharmacy advertise on this website, the practice does not endorse any pharmacy, patients are free to use the pharmacy of their choice. Thank you.