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We are always keen to hear from patients about ways in which we can improve their experience of using our surgeries and we would like to thank everyone who has taken the time to feedback to us. Below we have added the feedback that we have received and the things we have implemented as a result. You can add your feedback by clicking on the contact us link at the top of the page. Thank you.

Analysis of your Feedback

The following results are based just under 600 feedback collected in our comments boxes, logged through our Website and received via Friends and Family text messages since April 2012. Below are the results, we have included all of the comments and our replies to them. 

Aug 15
Customer Feedback
Full list of all feedback received with our responses
Feedback 2016.pdf
Adobe Acrobat document [424.9 KB]

Analysis of our Friends & Family Feedback

Below we have included a cumulative total of all of the Friends and Family scores that you sent to us since we started to pilot the test.

More Information about the Test

The NHS has asked all providers to provide patients with the opportunity to provide feedback, following their treatment. This is known as the Friends and Family Test (FFT).

It has to be at least two questions, the first being a closed question “…would you recommend…. To your friends and family..” to which the answers vary from “Extremely likely” through to “Extremely unlikely”. This is then followed by a request to leave a comment as to their reasons.


In May 2014 the practice was selected to be a pioneer site for the new Friends and Family Test with a go-live date of the 23rd June 2014.


Our practice delivers the questions using SMS text messaging so it is important that you let us know your mobile number if you would like to participate. The Friends and Family test is a FREE service and the information you give will be confidential and used to improve services for our patients. You can opt out at any time by letting us know.

Please click on the image above to complete the Friends and Family Test for the Practice. Thank you.

Rosebery Pharmacy is open 6.30am-11.30pm. Visit or phone us today for FREE advice, FREE repeat prescriptions and FREE delivery! Phone us on 01509 260330.

Please note that whilst Rosebery Pharmacy advertise on this website, the practice does not endorse any pharmacy, patients are free to use the pharmacy of their choice. Thank you.



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