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Accessing Emergency Department at Leicester Royal Infirmary

LRI Site Map
LRI site map.pdf
Adobe Acrobat document [509.0 KB]

The Leicester Royal Infirmary Emergency Department has been designed with patients in mind and to treat people who are ill or injured and need treatment quickly.  There is clear signage around the building that will explain where you need to go and what you can expect.

The Emergency Department has separate adults’ and children’s entrances and waiting areas.

You can access the Adults' Emergency Deparmtnet from Aylestone Road. There is a 20 minute drop-off zone outside the main entrance, or you can use the multi-storey car park on Havelock Street. Please follow the signs.

The Children's Emergency Department entrance is completely seperate and can be found on Infirmary Square.  There is a 20 minute drop-off zone outside the main entrance, or you can use the short stay car park between the Balmoral, Jarvis and Kensington Buildings.  Follow the signs.

When you arrive at the Emergency Department, please report to reception. You will be assessed by a nurse who will decide which member of our team can best treat you.  If staff feel you do not need emergency treatment, they will give you advice about where to go or help you make an appointment with your GP if necessary.

If you need treatment, you will be given a unique number and asked to take a seat in the ‘Blue Zone’ where you will wait your turn for treatment.  Please watch the screens around the department which will call you when it is your turn to be seen.  We understand that waiting can be frustrating; however, patients with a greater medical need must be treated first.

In some instances, if clinical staff feel that you are more ill than you are aware of, you may be taken into another area for treatment.

Staff aim to treat and either discharge or admit you within four hours of your arrival.  If at any point your condition gets worse whilst waiting, please inform a member of staff so they can address your concerns immediately.

Visiting an emergency department can be stressful and frightening, that is why the building has been designed to reduce that stress as much as possible.  Experienced staff will do their best to reduce anxiety for you or your loved one.

Remember you should only visit the Emergency Department if it is a real emergency.  If it is not an emergency but you still need healthcare advice, there are a wide range of suitable alternatives:

  • you can visit a pharmacist
  • you can visit your GP
  • If you are registered with any GP practice in the City you can get an appointment with a GP or prescribing nurse at one of three Healthcare Hubs, including during evenings weekends and bank holidays. Call 0116 366 0560 or NHS 111 to book your appointment for the same day or up to 48 hours in advance. Visit www.leicestercityccg.nhs.uk/healthcare-hubs for more information
  • there are Urgent Care Centres, primary care hubs or walk in centres across LLR, information on how to access these can be found online via NHS Choices or by calling NHS111
  • Call NHS 111 for free healthcare advice if you are unsure where to go or what to do, they will be able to assess your needs and arrange onward care including booking appointments or arranging a home visit if this is required.

Blood Tests/Sutures - Secondary Care Clinics

We previously held a contract with West Leicestershire Clinical Commissioning Group to provide blood tests and remove sutures on behalf of hospitals and secondary care outpatient clinics. 

 

We have decided that we need to focus our resources on our main work which is seeing and providing tests for our patients that the doctors at the surgery feel they need as part of their primary health care.  This means that we are not able to continue to make blood tests appointments or suture removal appointments when they have been requested by the hospitals or outpatient departments.

 

This practice wants to deliver high quality, consistent and sustainable NHS primary healthcare to our patients in Loughborough, and as part of this we need to prioritise the services we offer. 


We have written to our local Consultants and we include this information on all of our referral letters so that the hospitals are aware that they need to make arrangements for these appointments, as they are no longer available at the GP Practice. 

 

Patients requiring these procedures will need to contact the requesting hospital or organisation to arrange their follow up appointments.

 

We would like to apologise for any inconvenience that this causes you and hope that WLCCG will review these contracts to allow us to offer these services again soon.

 

The Partners of Charnwood Community Medical Group

Staff Update - June 16

We would like to say farewell to Kathleen Cowley, who has been our Phlebotomist at all 3 branches for over 10 years.  Kathleen retired this month and we wish her a long, happy and healthy retirement.  She will be missed by patients and staff.

 

We would also like to welcome our new HCA - Becky Jackson, who has joined our team.  Becky brings with her 20 years of General Practice experience and 10 years as a HCA.

N.A.P.P. Research Engagement Award 2015/16

The National Association for Patient Participation (N.A.P.P.) Research Engagement Award celebrates outstanding examples of leadership by Patient Participation Groups (PPGs) in health research in primary care.

Run in partnership with the NIHR Clinical Research Network for a second year, PPGs across England were invited to submit applications that showcased innovative approaches to better patient choice and better patient care through research.

Charnwood Community Medical Group received 2nd Prize - to read more and watch video Click here and scroll down.

 

Certificate of recognition

Charnwood Community Medical Group Patient Participation Group (PPG), based at Rosebery Medical Centre, Outwoods Medical Centre and Forest Edge Medical Centres in Loughborough, have been awarded second prize for a collaborative project with the GP Practice on improving support for people with long term medical conditions.

The Research Engagement Award celebrates outstanding examples of leadership by Patient Participation Groups (PPGs) in health research in primary care. The NIHR Clinical Research Network launched the award in partnership with the National Association for Patient Participation (N.A.P.P.). PPGs and primary care practices across England were invited to submit applications based on projects they had undertaken.

The work has been led by Dr Geoffrey Hanlon and PPG Chair John Todd. Both the practice and Group were keen to look at the ways that patients with long term conditions including hypertension, peripheral arterial disease, diabetes, coronary heart disease, chronic kidney disease, chronic obstructive pulmonary disease, stroke, heart failure and epilepsy could be better supported and the most effective ways that this could be achieved.

Dr Geoffrey Hanlon, lead GP at Charnwood Community Medical Group, explains: “We have a large community of around 3000 patients suffering with long term conditions that require annual check ups and close monitoring. We know from experience that if these patients don’t receive adequate care and support their condition can quickly deteriorate.”

John Todd, PPG group chair, had witnessed a lack of knowledge from some patients about their condition, the management of the condition or the medicines that they were taking. “We felt that this necessitated further investigation and set up the ‘But I can’t manage this’ research project which focuses on whether patients and their carers are managing their persistent condition well, do they understand it or do they need more support and care?”

Developing a research-active culture can bring a host of benefits for patients, clinicians and the NHS, driving innovation, giving rise to better and more cost-effective treatments, and creating opportunities for staff development. Growing evidence also suggests that NHS organisations that are research-active appear to do better in overall performance.

“This is great news for the team at Charnwood and its patients”, explains Harpal Ghattoraya, Patient and Public Involvement Lead at the CRN: East Midlands. “Health research is a vital part of the work of the NHS, and provides evidence about “what works” so that treatments for patients can be improved. In addition, there is evidence to show that patients do better in surgeries and hospitals that do research – even if they don’t actually take part in a study themselves.”

 

Patients and carers who want to find out more about clinical research can visit:www.nhsresearch.org

 

 

Patient Survey Project Report Nov 2015

Patient Survey Project Report 2015
The Charnwood Community Medical Group, Patient Participation Group (PPG) are pleased to present the findings of the Patient Survey undertaken in June 2015. The main body of the report shows the responses to all of the written questions that were asked. Each set of answers is broken down showing the responses from each of the group's medical centres: Rosebery, Outwoods and Forest Edge and also gives a total response for the medical group as a whole.
PPG Patient Survey Report 2015.pdf
Adobe Acrobat document [2.0 MB]

An opportunity to meet local emergency responders and find out how to get involved. Includes:

 

  • Aware and Prepared – emergency planning for residents, communities and businesses
  • ​Stay Well This Winter – health and wellbeing advice
  • Volunteering opportunities in emergency response support

​​9am - 4pm

Monday 12 October
Leicester, Humberstone Gate West
Tuesday 13 October
Market Harborough, The Square
Wednesday 14 October
Fosse Shopping Park (Bandstand)
Thursday 15 October
Loughborough Market
Friday 16 October
Hinckley Market Place
Saturday 17 October
Oakham, Tesco Superstore
 

BOOK YOUR FLU JAB NOW

 

For those 65 and over or in an At Risk* group, flu can be serious.  
 

You need to defend against flu every year with a quick vaccination.

 

*Diabetes, asthma, pregnancy, low immunity, chronic respiratory disease, chronic heart disease, chronic liver disease, chronic kidney disease, chronic neurological disease, morbidly obese.

 

We are holding 2 Saturday flu clinics @ Rosebery Medical Centre - Book your appointments now:

 

Sat 26th September 2015

Sat 10th October 2015

We would welcome your thoughts and comments on our plans 

The Practice have been working with our Architects over the past 12 months to develop a refurbishment scheme for Forest Edge and Outwood surgeries.  We recently submitted out scheme to the Primary Care Infrastructure Fund for funding announced by the Government earlier this year, but unfortunately we were unsuccessful.

 

We are hoping to submit the scheme again in the next round of funding and would appreicate it if you could spare the time to complete this questionnaire/feedback to both show your support and also provide your vital input into the scheme.

 

The refurbishment/drawings for the scheme are displayed within the Surgeries if you would like to review.

 

Please Click here to provide your feedback. Thank You

PPG - Survey

Thank you to all who completed our PPG Survey, we are currently reviewing the results and will share these with your shortly. 

Caring for your Kidneys

During the year the PPG arrange a series of Health Promotional events that are open to all registered patients and on Thursday June 4th at 7pm-9pm at the Rosebery Medical Centre, Rosebery Street, Loughborough, they have organised an event titled "Caring for your Kidneys".  The evening will be led by representatives from the Leicester General Hospital Renal Unit and will be a good opportunity to listen and talk to experts in the field.  All patients registered with the medical group are welcome.

National Patient Participation Group-Awareness Week - June 1st - June 5th 

The National Association for Patient Participation (NAPP) are encouraging Patient Participation Groups (PPG's) across the country to bring awareness of what they do.  A National Awareness week is commencing on June 1st for 5 days.

To support this initiative the Charnwood Community Medical Group PPG in Loughborough are holding events during the week.  These will be held at our Outwoods Medical Centre, Forest Edge Medical Centre and Rosebery Medical Centre.

Throughout the week members of the PPG will be present at all three surgeries talking to patients and listening to their experiences about health care matters. A spokesperson said that the PPG acts as critical friend between the practice and its patients.  We are not there to deal with or listen to complaints but we are there to represent patient's views and to work in partnership with the Practice to see where changes could be made.  The group have an excellent relationship with the Practice and over time have worked with them on a number of initiatives to help to improve the patient's experiences of healthcare provision.

To support this, the PPG will be conducting a Patient Survey throughout Awareness Week, the survey will ask a few questions relating to patients views and experiences of the medical group.  The survey will also be available on the practice website.

Health for Teens Launched

LPT has recently launched a ground-breaking new website ‘Health for Teens’ – developed by school nurses and over 80 young people from Leicestershire’s secondary schools. The unique website www.healthforteens.co.uk is the first NHS website that has been created especially to support teens with their mental and physical health and wellbeing. It features interactive content, films, and quizzes - written by experts from across LPT services including school nursing, health improvement, smoking cessation, dietetics, and mental health. The website’s comprehensive content includes topics as wide ranging as exam stress to anger management, and from spots to alcohol. Health for Teens complements, and features, a web chat facility linking to the multi-award winning school nurse messaging system ChatHealth - enabling young people to receive advice and support directly from a health professional.

Visit the website at www.healthforteens.co.uk

Dr Trevor Hall - Retirement

Apr 7, 2015

Dr Hall will be retiring in May 2015, he rejoined the practice in 2011 after training in the practice as a registrar before joining Forest House Surgery as a GP.

We would like to wish him and his beloved Blackpool FC all the best for the future.

Dr Rebecca Dempsey will be joining the team in May 2015.

Winter pressures - Pharmacy First Scheme

A new scheme is available for patients to access at participating community pharmacies from the week beginning 19th January 2015. The scheme is called Pharmacy First and is designed to encourage patients to use their local community pharmacy for advice and treatment of minor ailments. Any patient who is registered with a GP in West Leicestershire and is eligible to receive free prescriptions can access the service.

Please ask reception staff, GPs, nurses and other healthcare professionals who can refer you to the scheme.

Electronic Prescription Service Launch - 28.01.15

We are delighted to be able to offer our patients the EPS service from 28.01.15

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to.

This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one
  • Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information visit www.hscic.gov.uk/epspatients or your pharmacy.

Rosebery Medical Centre wins an Award, please click here for more Information.

Rosebery Pharmacy is open 6.30am-11.30pm. Visit or phone us today for FREE advice, FREE repeat prescriptions and FREE delivery! Phone us on 01509 260330.


Please note that whilst Rosebery Pharmacy advertise on this website, the practice does not endorse any pharmacy, patients are free to use the pharmacy of their choice. Thank you.

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