Our PPG have recently carried out a Patient Survey - results will be published soon.
The Leicester Royal Infirmary Emergency Department has been designed with patients in mind and to treat people who are ill or injured and need treatment quickly. There is clear signage around the building that will explain where you need to go and what you can expect.
The Emergency Department has separate adults’ and children’s entrances and waiting areas.
You can access the Adults' Emergency Deparmtnet from Aylestone Road. There is a 20 minute drop-off zone outside the main entrance, or you can use the multi-storey car park on Havelock Street. Please follow the signs.
The Children's Emergency Department entrance is completely seperate and can be found on Infirmary Square. There is a 20 minute drop-off zone outside the main entrance, or you can use the short stay car park between the Balmoral, Jarvis and Kensington Buildings. Follow the signs.
When you arrive at the Emergency Department, please report to reception. You will be assessed by a nurse who will decide which member of our team can best treat you. If staff feel you do not need emergency treatment, they will give you advice about where to go or help you make an appointment with your GP if necessary.
If you need treatment, you will be given a unique number and asked to take a seat in the ‘Blue Zone’ where you will wait your turn for treatment. Please watch the screens around the department which will call you when it is your turn to be seen. We understand that waiting can be frustrating; however, patients with a greater medical need must be treated first.
In some instances, if clinical staff feel that you are more ill than you are aware of, you may be taken into another area for treatment.
Staff aim to treat and either discharge or admit you within four hours of your arrival. If at any point your condition gets worse whilst waiting, please inform a member of staff so they can address your concerns immediately.
Visiting an emergency department can be stressful and frightening, that is why the building has been designed to reduce that stress as much as possible. Experienced staff will do their best to reduce anxiety for you or your loved one.
Remember you should only visit the Emergency Department if it is a real emergency. If it is not an emergency but you still need healthcare advice, there are a wide range of suitable alternatives:
We previously held a contract with West Leicestershire Clinical Commissioning Group to provide blood tests and remove sutures on behalf of hospitals and secondary care outpatient clinics.
We have decided that we need to focus our resources on our main work which is seeing and providing tests for our patients that the doctors at the surgery feel they need as part of their primary health care. This means that we are not able to continue to make blood tests appointments or suture removal appointments when they have been requested by the hospitals or outpatient departments.
This practice wants to deliver high quality, consistent and sustainable NHS primary healthcare to our patients in Loughborough, and as part of this we need to prioritise the services we offer.
We have written to our local Consultants and we include this information on all of our referral letters so that the hospitals are aware that they need to make arrangements for these appointments, as they are no longer available at the GP Practice.
Patients requiring these procedures will need to contact the requesting hospital or organisation to arrange their follow up appointments.
We would like to apologise for any inconvenience that this causes you and hope that WLCCG will review these contracts to allow us to offer these services again soon.
The Partners of Charnwood Community Medical Group
We would like to say farewell to Kathleen Cowley, who has been our Phlebotomist at all 3 branches for over 10 years. Kathleen retired this month and we wish her a long, happy and healthy retirement. She will be missed by patients and staff.
We would also like to welcome our new HCA - Becky Jackson, who has joined our team. Becky brings with her 20 years of General Practice experience and 10 years as a HCA.
Charnwood Community Medical Group Patient Participation Group (PPG), based at Rosebery Medical Centre, Outwoods Medical Centre and Forest Edge Medical Centres in Loughborough, have been awarded second prize for a collaborative project with the GP Practice on improving support for people with long term medical conditions.
The Research Engagement Award celebrates outstanding examples of leadership by Patient Participation Groups (PPGs) in health research in primary care. The NIHR Clinical Research Network launched the award in partnership with the National Association for Patient Participation (N.A.P.P.). PPGs and primary care practices across England were invited to submit applications based on projects they had undertaken.
The work has been led by Dr Geoffrey Hanlon and PPG Chair John Todd. Both the practice and Group were keen to look at the ways that patients with long term conditions including hypertension, peripheral arterial disease, diabetes, coronary heart disease, chronic kidney disease, chronic obstructive pulmonary disease, stroke, heart failure and epilepsy could be better supported and the most effective ways that this could be achieved.
Dr Geoffrey Hanlon, lead GP at Charnwood Community Medical Group, explains: “We have a large community of around 3000 patients suffering with long term conditions that require annual check ups and close monitoring. We know from experience that if these patients don’t receive adequate care and support their condition can quickly deteriorate.”
John Todd, PPG group chair, had witnessed a lack of knowledge from some patients about their condition, the management of the condition or the medicines that they were taking. “We felt that this necessitated further investigation and set up the ‘But I can’t manage this’ research project which focuses on whether patients and their carers are managing their persistent condition well, do they understand it or do they need more support and care?”
Developing a research-active culture can bring a host of benefits for patients, clinicians and the NHS, driving innovation, giving rise to better and more cost-effective treatments, and creating opportunities for staff development. Growing evidence also suggests that NHS organisations that are research-active appear to do better in overall performance.
“This is great news for the team at Charnwood and its patients”, explains Harpal Ghattoraya, Patient and Public Involvement Lead at the CRN: East Midlands. “Health research is a vital part of the work of the NHS, and provides evidence about “what works” so that treatments for patients can be improved. In addition, there is evidence to show that patients do better in surgeries and hospitals that do research – even if they don’t actually take part in a study themselves.”
Patients and carers who want to find out more about clinical research can visit:www.nhsresearch.org
An opportunity to meet local emergency responders and find out how to get involved. Includes:
9am - 4pm
Monday 12 October
Leicester, Humberstone Gate West
Tuesday 13 October
Market Harborough, The Square
Wednesday 14 October
Fosse Shopping Park (Bandstand)
Thursday 15 October
Friday 16 October
Hinckley Market Place
Saturday 17 October
Oakham, Tesco Superstore
BOOK YOUR FLU JAB NOW
For those 65 and over or in an At Risk* group, flu can be serious.
You need to defend against flu every year with a quick vaccination.
*Diabetes, asthma, pregnancy, low immunity, chronic respiratory disease, chronic heart disease, chronic liver disease, chronic kidney disease, chronic neurological disease, morbidly obese.
We are holding 2 Saturday flu clinics @ Rosebery Medical Centre - Book your appointments now:
Sat 26th September 2015
Sat 10th October 2015
The Practice have been working with our Architects over the past 12 months to develop a refurbishment scheme for Forest Edge and Outwood surgeries. We recently submitted out scheme to the Primary Care Infrastructure Fund for funding announced by the Government earlier this year, but unfortunately we were unsuccessful.
We are hoping to submit the scheme again in the next round of funding and would appreicate it if you could spare the time to complete this questionnaire/feedback to both show your support and also provide your vital input into the scheme.
The refurbishment/drawings for the scheme are displayed within the Surgeries if you would like to review.
Please Click here to provide your feedback. Thank You
Thank you to all who completed our PPG Survey, we are currently reviewing the results and will share these with your shortly.
During the year the PPG arrange a series of Health Promotional events that are open to all registered patients and on Thursday June 4th at 7pm-9pm at the Rosebery Medical Centre, Rosebery Street, Loughborough, they have organised an event titled "Caring for your Kidneys". The evening will be led by representatives from the Leicester General Hospital Renal Unit and will be a good opportunity to listen and talk to experts in the field. All patients registered with the medical group are welcome.
The National Association for Patient Participation (NAPP) are encouraging Patient Participation Groups (PPG's) across the country to bring awareness of what they do. A National Awareness week is commencing on June 1st for 5 days.
To support this initiative the Charnwood Community Medical Group PPG in Loughborough are holding events during the week. These will be held at our Outwoods Medical Centre, Forest Edge Medical Centre and Rosebery Medical Centre.
Throughout the week members of the PPG will be present at all three surgeries talking to patients and listening to their experiences about health care matters. A spokesperson said that the PPG acts as critical friend between the practice and its patients. We are not there to deal with or listen to complaints but we are there to represent patient's views and to work in partnership with the Practice to see where changes could be made. The group have an excellent relationship with the Practice and over time have worked with them on a number of initiatives to help to improve the patient's experiences of healthcare provision.
To support this, the PPG will be conducting a Patient Survey throughout Awareness Week, the survey will ask a few questions relating to patients views and experiences of the medical group. The survey will also be available on the practice website.
LPT has recently launched a ground-breaking new website ‘Health for Teens’ – developed by school nurses and over 80 young people from Leicestershire’s secondary schools. The unique website www.healthforteens.co.uk is the first NHS website that has been created especially to support teens with their mental and physical health and wellbeing. It features interactive content, films, and quizzes - written by experts from across LPT services including school nursing, health improvement, smoking cessation, dietetics, and mental health. The website’s comprehensive content includes topics as wide ranging as exam stress to anger management, and from spots to alcohol. Health for Teens complements, and features, a web chat facility linking to the multi-award winning school nurse messaging system ChatHealth - enabling young people to receive advice and support directly from a health professional.
Visit the website at www.healthforteens.co.uk
Dr Trevor Hall - Retirement
Dr Hall will be retiring in May 2015, he rejoined the practice in 2011 after training in the practice as a registrar before joining Forest House Surgery as a GP.
We would like to wish him and his beloved Blackpool FC all the best for the future.
Dr Rebecca Dempsey will be joining the team in May 2015.
A new scheme is available for patients to access at participating community pharmacies from the week beginning 19th January 2015. The scheme is called Pharmacy First and is designed to encourage patients to use their local community pharmacy for advice and treatment of minor ailments. Any patient who is registered with a GP in West Leicestershire and is eligible to receive free prescriptions can access the service.
Please ask reception staff, GPs, nurses and other healthcare professionals who can refer you to the scheme.
We are delighted to be able to offer our patients the EPS service from 28.01.15
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
It may not be if you:
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to.
This is called nomination. You can choose:
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit www.hscic.gov.uk/epspatients or your pharmacy.
Please click on the image above to complete the Friends and Family Test for the Practice. Thank you.
Rosebery Pharmacy is open 6.30am-11.30pm. Visit or phone us today for FREE advice, FREE repeat prescriptions and FREE delivery! Phone us on 01509 260330.
Please note that whilst Rosebery Pharmacy advertise on this website, the practice does not endorse any pharmacy, patients are free to use the pharmacy of their choice. Thank you.